Module 1: Supervisory and Leadership Fundamentals

• Explore the characteristics and behaviours of effective leaders and actions that can improve their personal effectiveness and communication skills.
• Conduct emotional intelligence and Myers-Briggs Type Indicator (MBTI) personality profiling assessments.
• Learn strategies for working effectively with different personalities.

Module 2: Performance Management and Working with Groups

• Gain insights into how to improve delegation and coaching skills, including strategies to manage giving difficult feedback.
• Be introduced to a range of coaching frameworks that can support better staff engagement and performance.
• Focus on cultivating improved group performance and explore better team decision making.

Module 3: Boosting Human Capital and Employee Engagement

• Learn about the zone of engagement (ZE™) framework and explore leadership habits that are known to drive-up employee engagement.
• Explore strategies to manage burnout risk and improve morale.