Responsible officer: Manager, Print Services
Related documentation: MyPrint refund and credit guidelines
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Course Workbook - Exchange or credit guidelines
Course Workbooks may be returned to Print Services for credit or exchange. The following conditions apply:
- Returns must be made within 10 days of receiving the delivery and accompanied by a receipt.
- Returns must be made on or before Census date.
- Books must be in new, unused condition.
- Print Services reserve the right to assess the condition and accept or decline the return of a Course Workbook.
- If a return is accepted, a credit will be issued to the students MyPrint account.
- MyPrint credits do not expire and can be used towards future purchases at Print Services or on the self-serve printing facilities.
- If a book is deemed faulty, Print Services reserve the right to assess the fault and provide a repair, replacement or credit.
UniSC Clothing and uniforms - Exchange guidelines
UniSC Clothing and uniforms may be exchanged with Print Services. The following conditions apply:
- Exchanges may be accepted when:
- an item is deemed faulty - Print Services will replace the faulty item with a new item of the same style and size.
- If an item is deemed faulty, Print Services reserve the right to assess the fault before providing a replacement.
- an incorrect size was purchased - Print Services will swap the return for the correct size.
- NO refunds or credits provided. We are not required to provide a refund or replacement if you change your mind - Know your rights
- an item is deemed faulty - Print Services will replace the faulty item with a new item of the same style and size.
- Exchanges must be within 30 days of receiving the delivery and accompanied by a receipt.
- UniSC Apparel must be returned unworn, unwashed, free from make-up, perfume, deodorant and with original tags still attached.
- Print Services reserve the right to assess the condition and accept or decline the exchange of UniSC clothing or uniform item.
UniSC Merchandise an accessories - Exchange guidelines
UniSC Merchandise and accessories may be exchanged with Print Services. The following conditions apply:
- Exchanges may be accepted when:
- an item is deemed faulty - Print Services will replace the faulty item with a new item of the same style and size.
- If an item is deemed faulty, Print Services reserve the right to assess the fault before providing a replacement.
- NO refunds or credits provided. We are not required to provide a refund or replacement if you change your mind - Know your rights
- an item is deemed faulty - Print Services will replace the faulty item with a new item of the same style and size.
- Exchanges must be within 30 days of receiving the delivery and accompanied by a receipt.
- Print Services reserve the right to assess the condition and accept or decline the exchange of a UniSC merchandise or accessory item.